What are 'Managed IT Services' and how do they provide IT Support to my Business

The term “Managed IT services” is a buzzword that represents outsourced IT for companies without on-site IT support or limited IT support services. These services take control of the day to day functions that need to happen on a network in order for productivity to stay at optimal levels.  

Some examples of managed IT services:

Full Server Management and Monitoring

A “managed services provider” (MSP) like Ashby Networking would assume full responsibility for the support and maintenance of the server.

IT support technicians would carry out tasks such as:

  • Creating new users or email accounts.
  • Creation of share folders and setting security.
  • Installation of updates needed to keep the server secure and healthy.
  • Monitoring of hardware in order to anticipate possible failures or downtime.
  • On-site server support for times when remote support is not optimal for the task at hand.

Generally anything that is related to the administration and operation of a Microsoft or Apple server would fall into the “full server management” category.  

Managed Desktop Support

 This category of managed IT services is focused on managing of the desktop workstations.

  IT support technicians would carry out tasks such as:

  • Clearing out temporary files and folders to reclaim space.
  • Manage updates to applications and the operating system.
  • Perform regular virus and malware scans and remediate when needed.
  • Monitor hardware for possible failures or downtime.

Anything that relates to the operation and administration of the physical hardware is part of managed desktop support.

User IT Support

This category covers the user and anything they might need assistance with while using their desktop workstations.

      IT support technicians carry our tasks such as:

  • Configuring Outlook for new email accounts.
  • Supporting the user with any workflow issues they might come to find.
  • Adding mapped drives or network folders.
  • Troubleshoot errors from common software packages and repair.
  • Walk users through common functions of the operating system.
  • Adding printers and other devices

Whenever the user needs help they can call into the support line and get live assistance from a technician. The technician can provide remote IT support or if needed go on-site to assist the user in person.

Each of the examples above are just a small part of what managed IT services can do for your users, desktops, and servers. If you would like more information about our managed IT services you can find it here. As always, we are available to answer questions or evaluate your network free of charge. 

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